We will attempt to file a claim with the carrier, however we have found it is extremely rare for a carrier to pay even if it is clear they are at fault. However we do not have the item so that would be incorrect. If I sell an inventory item or an inventory assembly to a customer and then the customer never receives the item because the carrier loses it, how do I give a refund to the customer without increasing the inventory amount for the item that was sold to them? On the invoice, if I click 'refund/credit' then the inventory item I am giving the refund on will be added back in to inventory.
